Lesson 1 Definitions
Communication skills:
- Communication is a vital element of everyday interaction and forms the basis for any collaboration. However, communication skills are not intrinsic and self-evident, and many theories have been formulated about their development.
Some key aspects of communication, which all professionals should be taking into consideration are the following:
- Respect
- Cohesion & Clarity
- Good listening skills
- Empathy:
- Self-awareness
- Adaptation skills
Problem-solving
- Problem solving, as basically defined as the process of working on the details of a problem to reach a solution, is what many people do at work every day.
- Any workers can improve their problem solving skills through different methods and strategies. Trainers can benefit of those and use them to upskill their trainees.