Lesson 1 Definitions

Communication skills:

  • Communication is a vital element of everyday interaction and forms the basis for any collaboration. However, communication skills are not intrinsic and self-evident, and many theories have been formulated about their development.

Some key aspects of communication, which all professionals should be taking into consideration are the following:

  • Respect
  • Cohesion & Clarity
  • Good listening skills
  • Empathy:
  • Self-awareness
  • Adaptation skills


  • Problem solving, as basically defined as the process of working on the details of a problem to reach a solution, is what many people do at work every day.
  • Any workers can improve their problem solving skills through different methods and strategies. Trainers can benefit of those and use them to upskill their trainees.